Boston EMS Policy and Procedure

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Call Receipt and Processing

ANI / ALI Verification	Out of Jurisdiction Emergency Calls
Duplicate Calls	Silent Calls
Use of EMD Guidecards / Promising Service	Telephone Answering Procedure
EMS Incidents with Medical Personnel On Scene	Unattended VESTA Positions
Headset Use & Storage	Wireless Call Trace Procedure
Hangup / Abandoned 9-1-1 Calls	Verizon Telephone Security